Escaplex Terms and Conditions

Escaplex is best suited for persons over 15 years old.

There are some props and themes that could be frightening for children and the problem-solving aspects of our puzzles, could be challenging for children under the age of 8-9 years old.

You may encounter stairs, tight spaces, dark areas, bright lights and the likes during play through Escaplex.

If you are pregnant or have any underlying health or mental/physical conditions such as a heart condition, muscle injury, hypertension, claustrophobia or any similar kinds, please do not risk your own safety and avoid participation in the game. Your personal discretion is advised.

Each room challenges require rational solutions derived through logical deduction and does not require uncommon or obscure knowledge. Please refrain from using force to open props, locks or doors or climbing on furniture.

Please take care with our items, as all damaged items during your session are entirely your responsibility; damaged items will be repaired or replaced by the client in cases where they cannot be further used.

Children below ages of 15 years old must be accompanied by an adult.

Each session commences at the booking time and runs for precisely 60 minutes.  At the conclusion of the session clients need to make their way out of Escaplex, regardless whether or not the room has been completed. This is to allow time for the next session.

Please ensure you arrive on time as sessions commence precisely from the booking time.  If you are running late, you are still permitted to enter the session, but forfeit any playing time.

Please note that as this is a live-experience, there are no refunds if you do not arrive for your allocated booking.

You can however, cancel your booking up to 48 hours prior, by clicking on the “Cancel the booking” link in the confirmation email you received when you booked the session.  Successful cancellations will receive a confirmation of the cancellation, and a Coupon Code for the original booking cost will be emailed to you within 24hrs.  Coupon Codes for cancellations will be valid for 3 months from date of issue.

Food or drinks are not to be taken into Escaplex.

Lockers are provided free of charge and should be used to store your belongings and electronic devices before your session commences.

For company events, please contact us via email admin@escaplex.com.au or phone on 08 8261 8452.

Staff can stop the session at any moment if they feel the points in this document have been breached or for the safety of the players.

The copying, distribution, publication or use of creative concepts belonging to Escaplex Escape Rooms are strictly forbidden. Escaplex reserves the right to pursue legal action against the individuals breaking these rules.