Faq’s2021-02-13T07:56:33+09:30
WHAT HAPPENS ON THE DAY?  WHAT IF I AM LATE, OR MY FRIEND IS RUNNING LATE?2021-12-08T14:41:24+09:30

As this is a live experience, our games MUST start on time.

If you are making a booking on behalf of a group, it is best to inform everyone to arrive 15 minutes prior to your booked session time.

If you are late it may eat into your 60 minutes of escape time.
If anyone in your group is running late, the game will still start as scheduled and we can place them into the game on their arrival.

Everyone is required to watch a short animated briefing video, which provides vital information to assist with playing the game. Once the video concludes, your group will be escorted to the escape room you booked.

With 60 minutes on the clock, everyone will need to work together to complete all challenges and “escape”.
When your session time is up, an audible message is played over your room to advise.

Before leaving, your group is welcome to have complimentary photos taken in our green screen, self-serve, social booth.
All photos are free and will be emailed out to the person that made the booking.  Photos can also be downloaded from our Facebook page.

WHAT IF SOMEONE IN MY GROUP PULLS OUT, OR DOESN’T TURN UP AND I HAVE ALREADY PAID? CAN I GET A REFUND?2021-12-08T14:35:46+09:30

Bookings are paid on arrival, so if you have anyone pull out, you will just be charged for the amount of people that turn up.

HOW MANY PEOPLE CAN PLAY?2021-12-08T14:31:31+09:30

Minimum of 2 players and maximum of 8 players (depending on your escape room theme choice).

If you have a larger group you can book multiple rooms.
We can accommodate up to 35 people at the same playing time.

BUYING AND REDEEMING GIFT VOUCHERS2020-04-28T20:04:40+09:30

You can purchase or redeem Gift Vouchers through our website, just click the ‘Gift Voucher’ link in the navigation bar at the top.

All gift voucher purchases can be customized after purchase and then be printed or emailed.
If you prefer to pick up a voucher from our business, please call or email ahead to arrange.

When redeeming gift vouchers please note that the discount will apply at the end of the booking. You’ll need to select your date and session first and follow all the booking steps. The discount will then be applied when you are ready to pay.

All gift vouchers are valid for 3 years from date of purchase.

ARE WALK-INS ACCEPTED?2020-04-28T20:04:45+09:30

Escaplex is only open during booked sessions and bookings are limited.
To avoid dissapointment, please call or book ahead of time.
For short notice bookings please contact us via phone, or email, and we will do our best to fit you in.

AM I REALLY LOCKED IN?2020-04-28T20:04:50+09:30

We have a number of safety features installed so you are never completely locked in. You are free to leave the game at anytime, though this will be considered as an unsuccessful escape.

WILL I HAVE TO PLAY WITH PEOPLE I DON’T KNOW?2020-04-28T20:04:56+09:30

Your booking is private and you will only be in the room with the people that you book for.
We may have other groups that book the same session time as you, but they will play in different rooms to your group.

IS THERE AN AGE LIMIT?2021-12-08T14:59:47+09:30

Anyone from 5 years old can play! This is a mind game and there are no strenuous activities.
Our challenges are not meant to be easy, however children 5 years old and over, can have a fantastic experience with the help of an adult or two.

Any booking with children between the ages 5 years old – 15 years old, MUST have at least one accompanying, paying parent, or guardian per group.

Please note that children under 5 years old are not permitted into the rooms at all, unless they are in a strap on baby harness.  There is no room for prams in our rooms.

I NEED TO RESCHEDULE2021-12-08T14:49:25+09:30

If due to unforeseen circumstances you are not able to make it to your booking, your booking can be rescheduled, provided at least 48hrs notice is given.

If you RESCHEDULE, or CANCEL within 48 hours of your booking, a fee of $35 will be charged for rescheduling, or $30 per person will be charged for cancellations.

Bookings cannot be cancelled or rescheduled with less than 2 hours notice from your scheduled booking time. They will be deemed a No Show and you will be charged $110.

CANCELLATIONS OR NO-SHOWS2021-12-08T14:50:04+09:30

All bookings require a credit card pre-authorisation.

Nothing will be debited from your card when making the booking.

However if you RESCHEDULE, or CANCEL within 48 hours of your booking, a fee of $35 will be charged for rescheduling, or $30 per person will be charged for cancellations.

NO-SHOWS – If you do not show up for your booking, a fee of $110 will be charged.

Please check your booking details carefully to ensure you have booked the correct date and time.

Bookings cannot be cancelled or rescheduled with less than 2 hours notice from your scheduled booking time. They will be deemed a No Show and you will be charged $110.

WHAT IF I HAVE MORE PEOPLE COME ON THE DAY?2021-12-08T14:54:24+09:30

We are always happy to accommodate and are pretty flexible.
You can add players to your booking, so long as you do not exceed our maximum group size.
If you have more players that will exceed the group size limit, please call ahead and we can advise our availability.

HOW LONG DOES IT TAKE?2021-05-28T12:40:10+09:30

Each session is 60 minutes, which commences from your booked session time.

HOW MUCH DOES IT COST?2021-12-08T15:04:56+09:30

2 Players – $55pp

3 Players – $45pp

4 Players – $38pp

5 Players – $34pp

6 Players – $32pp

7 Players – $30pp

8 Players – $30pp

All bookings are private, meaning you are only playing with the group you book for.