Faq’s2021-02-13T07:56:33+09:30
WHAT HAPPENS ON THE DAY?  WHAT IF I AM LATE, OR MY FRIEND IS RUNNING LATE?2021-05-28T12:43:42+09:30

As this is a live experience, our games must start on time, so please try to arrive to your booking at least 10 minutes early.
If you are late it may eat into your 60 minutes of escape time.
If anyone in your group is running late, the game will still start as scheduled and we can place them into the game on their arrival.

Our game masters will play your group a short animated briefing video, which provides vital information to assist with playing the game. Once the video concludes, you will be escorted to your room.

With 60 minutes on the clock, you will need to work together to complete all challenges and “escape”.
When your session time is up, an audible message is played over your room to advise.

Before leaving, your group is welcome to have complimentary photos taken in our green screen, self-serve, social booth.
All photos are free and downloadable from our Facebook page.

WHAT IF SOMEONE IN MY GROUP PULLS OUT, OR DOESN’T TURN UP AND I HAVE ALREADY PAID? CAN I GET A REFUND?2020-04-28T20:04:28+09:30

Unfortunately we do not offer refunds, so it is best to find someone else to fill their spot.
If you are unsure as to your final numbers, it is recommended that you book for only confirmed players, and add any extra players on the day.

HOW MANY PEOPLE CAN PLAY?2021-09-03T14:47:36+09:30

Minimum of 2 players and maximum of 7 players per escape room theme.
If you have a larger group you can book multiple rooms.
We can accommodate up to 35 people at the same playing time.

BUYING AND REDEEMING GIFT VOUCHERS2020-04-28T20:04:40+09:30

You can purchase or redeem Gift Vouchers through our website, just click the ‘Gift Voucher’ link in the navigation bar at the top.

All gift voucher purchases can be customized after purchase and then be printed or emailed.
If you prefer to pick up a voucher from our business, please call or email ahead to arrange.

When redeeming gift vouchers please note that the discount will apply at the end of the booking. You’ll need to select your date and session first and follow all the booking steps. The discount will then be applied when you are ready to pay.

All gift vouchers are valid for 3 years from date of purchase.

ARE WALK-INS ACCEPTED?2020-04-28T20:04:45+09:30

Escaplex is only open during booked sessions and bookings are limited.
To avoid dissapointment, please call or book ahead of time.
For short notice bookings please contact us via phone, or email, and we will do our best to fit you in.

AM I REALLY LOCKED IN?2020-04-28T20:04:50+09:30

We have a number of safety features installed so you are never completely locked in. You are free to leave the game at anytime, though this will be considered as an unsuccessful escape.

WILL I HAVE TO PLAY WITH PEOPLE I DON’T KNOW?2020-04-28T20:04:56+09:30

Your booking is private and you will only be in the room with the people that you book for.
We may have other groups that book the same session time as you, but they will play in different rooms to your group.

IS THERE AN AGE LIMIT?2020-04-28T20:05:07+09:30

Anyone from 5 years plus can play! This is a mind game and there are no strenuous activities.
Our challenges are not meant to be easy, however children 5 and over can have a fantastic experience with the help of an adult or two.
Please note that children under 5 are not permitted into the rooms at all.
Children under the age of 15 are more than welcome to participate in our games provided they have a paying, participating adult per team. If no adult is present players may not be able to participate.

I NEED TO RESCHEDULE2020-04-28T20:05:12+09:30

If due to unforeseen circumstances you are not able to make it to your booking, please call or email us at least 48hrs prior to your scheduled booking and we’ll do our best to reschedule.

If bookings are moved inside 48 hours, they will incur a $35 rescheduling fee.

Bookings with 2hrs or less notice will be deemed a cancellation and will not be rescheduled.

CANCELLATIONS OR NO-SHOWS2020-04-28T20:05:17+09:30

All bookings are final and unfortunately, we are not able to offer refunds.

If due to unforeseen circumstances you are not able to make it to your booking, please contact us at least 48hrs prior to the booking and we’ll do our best to reschedule.

If bookings are moved inside 48 hours, they will incur a $35 rescheduling fee. 

Bookings with 2hrs or less notice will not be rescheduled and will be deemed a cancellation.

If the group is a No-Show, your booking will not be rescheduled, or refunded.

WHAT IF I HAVE MORE PEOPLE COME ON THE DAY?2020-04-28T20:05:21+09:30

We are always happy to accommodate and are pretty flexible.
You can add players to your booking, so long as you do not exceed our maximum group size and any extras can be added and paid on the day.
If you have more players that will exceed the group size limit, please call ahead and we can advise our availability.

HOW LONG DOES IT TAKE?2021-05-28T12:40:10+09:30

Each session is 60 minutes, which commences from your booked session time.

HOW MUCH DOES IT COST?2021-07-19T12:14:41+09:30

2 Players – $55pp

3 Players – $40pp

4 Players – $35pp

5 Players – $32pp

6-7 Players – $30pp

All bookings are private, meaning you are only playing with the group you book for.