Frequently Asked Questions
Questions about our venue
Yes, we have a large carpark at the rear of the building.
The carpark entry is off Trent Avenue, look for the ESCAPLEX PARKING sign.
Entry into Escaplex is at the side of the building.
Our escape rooms are a live experience. Players enter a themed room and work together to find the clues, solve the riddles and complete the puzzles & challenges within the room.
Games must commence on time, so it is important for all players to arrive in a timely manner. Lockers will be provided free of charge for all electronic devices and belongings. You will not need to bring in any items, including torches, paper and pens.
Before players can begin, everyone will be briefed on the rules and then game, along with the 60 minute countdown, will begin.
Our rooms have been designed to promote teamwork and often challenges require more than one person to complete them, so good communication is important. Everyone will need to work together if you want to “escape”.
If your team is successful, you will be congratulated over the audio system and a staff member will advise your escape time.
If your team does not escape within the 60 minutes, an audible message is played over your room to advise that your session time is up. Before escorting your group out, a staff member will walk your group through some, or all of the remaining challenges left to complete.
Afterwards, your group is welcome to take some photos in our green screen, self-serve, social booth. All photos are free and you can email them to yourself from our touchscreen TV. Photos are normally uploaded to our Facebook page within 24hrs. Please let staff know if you do not want your photos uploaded.
Very simply it means just that – NO KEYS or PADLOCKS!
Our rooms are fully automated, electronically controlled smart rooms.
Electronics, sensors and more have been integrated into our rooms and puzzles to give you an immersive experience.
It’s like being inside a computer game, where standard everyday items like microwaves, telephones, pictures, cupboards, taps, cooktops etc, are much more than they first appear.
Wheelchairs can access our reception, waiting rooms & bathroom areas only.
Unfortunately our escape rooms are not accessible for wheelchairs. They either require stair access, have limited space, or require you to climb over steps or objects to progress in the game, however we hope to be able to provide wheelchair accessible escape rooms in the future.
We do not offer any party packages or have “party rooms” for hire.
Outside food and drinks are not permitted (except water bottles).
Our rooms provide the experience & entertainment only.
Click here for printable party invites.
You can purchase and redeem Gift Vouchers through our website, just click the ‘Gift Vouchers’ link in the navigation bar at the top.
All gift voucher purchases can be customized after purchase and then be printed or emailed.
If you prefer to pick up a voucher from our business, please call or email ahead to arrange.
When redeeming gift vouchers please note that the discount will apply at the end of the booking. You’ll need to select your date and session first and follow all the booking steps. The discount will then be applied when you are ready to pay.
All gift vouchers are valid for 3 years from date of purchase.
Questions about bookings
Each session takes approximately 1hr 15mins.
All participants will be briefed, before they begin.
Participants will have 60 minutes in the escape room. If teams do not complete all the challenges, staff will walk teams through the remaining challenges.
After the escape game, groups are welcome to use our complimentary social booth.
Your booking is private and you will only be in the room with the people that you book for.
We may have other groups that book the same session time as you, but they will play in different rooms to your group.
Minimum of 2 players and maximum of 8 players, refer to room limits below –
The Jubilee Heist (2-8 players)
Picture Imperfect (2-8 players)
A Deadly Dinner (2-8 players)
The Wild West (2-6 players)
Please note that we do not have duplicate escape rooms.
If you have a group that exceeds our room limits, you will need to book more than one room at the same session time, to accommodate everyone.
Our recommendations on maximum group size are for the benefit and value for all players, however if you wish to forgo our recommendation and add an extra player, we will allow it. Book your room for the maximum amount of people, and let staff know on the day that you would like to add an extra player.
All bookings are private, meaning you are only playing with the group you book for.
We are always happy to accommodate and are pretty flexible.
You can add players to your booking, so long as you do not exceed our maximum group size for your room selection.
Our recommendations on maximum group size are for the benefit and value for all players, however if you wish to forgo our recommendation and add an extra player, we will allow it, just let staff know on the day that you would like to add an extra player to your booking.
All our escape rooms need to be cleaned, reset and ready to go before every session. Therefore it is important for your game to commence on time and everyone should arrive no later than your scheduled booking time.
If you arrive late, your 60 minutes of escape time will be reduced by the amount of time you are late, as to not impose on the next groups session time.
If anyone in your group is running late, the game will still start as scheduled and we can place them into the game on their arrival.
If you are running more than 30 minutes late, unfortunately there is not enough time to play and your group will not be able to commence at all. Your booking will be deemed a No-Show and no refunds will be provided.
We do accept bookings outside our standard session times, and can accommodate up to 30 people per session.
Pricing is $35 per person.
Minimum of 10 people required, or minimum charge of $350 for less than 10 people.
Please contact us to check availability.
CANCELLATIONS
Cancelled bookings will result in payment being forfeited, no refunds will be provided.
RESCHEDULNG
Bookings may be rescheduled up to 48hrs prior to your booked session time. Bookings may be rescheduled up to 2 times and the reschedule date must be within 2 months from original booking.
Bookings will not be refunded or rescheduled with less than 48hrs notice from your booked session time, or if you do not arrive for your allocated booking time. Any fee paid will be deemed a cancellation fee.
REFUNDS
No refund will be provided if you have less people arrive on the day, therefore we strongly suggest you confirm your numbers prior to paying in full, or pay for 10 players at time of booking and pay for remaining players on the day.
Escaplex is only open during booked sessions and bookings are limited.
To avoid disappointment, please call or book ahead of time.
For short notice bookings please contact us via phone, or email, and we will do our best to fit you in.
Questions about our escape rooms
Children are welcome to play. All participants aged 5+ will be considered paying participants.
Participant(s) 15 yrs old or younger, must have at least one paying participating adult (18+) per group/room.
Children aged 4 and under are not permitted, unless in a restraint for the FULL experience. Please decide if this is something that will suit your group.
Yes, all our rooms are suitable for children, however participant(s) between 5 yrs old – 15 yrs old must have at least one paying participating adult (18+) per group/room.
Children aged 4 and under are not permitted, unless in a restraint for the FULL experience. Please decide if this is something that will suit your group.
Our rooms are electronically controlled, which means we do have items that can move, or open by themselves if the challenge is completed correctly, but we do not have any jump scares, or live actors in our rooms.
We have ambience music suited to the theme of the room, which can sometimes cause younger players to feel a little anxious, or frightened.
Most suitable room/s for younger participants is Deadly Dinner, or Jubilee Heist.
The entry and exit doors do lock while the game is in session, but we have a number of safety features installed so you are never completely locked in and you are free to leave the game at any time.
Quite simply NO! The rooms are electronically controlled, which means when you complete challenges correctly, lighting can change, there are sound effects, drawers & doors open by themselves. There are no live actors or jump-scares. Our rooms are designed to be intriguing & mysterious and perhaps to some – a little creepy.
You can’t go wrong with any of our rooms, they have all been carefully designed to make teams work together and each contain a good variety of puzzles and challenges for your team to play.
Jubilee Heist and Deadly Dinner are more achievable with approximately 49% of teams completing all challenges within 60 minutes. Both these rooms are suitable for all ages.
Picture Imperfect is a little creepier feel and best for ages 13 years or older. Approximately 38% of teams complete all the challenges within 60 minutes.
Wild West has more challenges to complete than any of the other rooms. Approximately 25% of teams will complete all the challenges within 60 minutes. This room is suitable for all ages.
Questions about pricing, refunds & cancellations
Prices are per room and all bookings are private, meaning you are only playing with the group you book for.
2 x Players = $55 per person (regardless of age)
+ $20 per person for players 5-12yrs old
+$25 per person for players 13yrs+
Refunds are not provided if someone doesn’t turn up on the day, therefore we strongly suggest booking for a 2-player game and pay for the remaining players on the day.
Any booking with children 15yrs or younger, MUST have at least one participating Adult 18+, in the experience with them at all times.
Children aged 4 and under are not permitted, unless in a restraint for the FULL experience. Please decide if this is something that will suit your group.
Our pricing structure already incorporates discounts for multiple players, meaning the more people in each room, the less per person everyone pays.
There are no additional discounts available during our standard session times.
For bookings outside our standard session times, refer to “CORPORATE & LARGE GROUP BOOKINGS”
We are sorry that your friend isn’t able to come, hopefully you can find someone to fill their spot, as no refunds are provided.
If you are unsure as to your final numbers, we recommend that you book a 2-player game and pay for your remaining players on the day.
Your booking is a live experience. Once a booking is made, you have secured private access to that room for that time slot and we are unable to offer that session to any other players. Bookings are therefore final and there are no refunds offered.
RESCHEDULING – If you wish to reschedule your game, simply click on the “View / change booking” link found in your booking confirmation email. The link is available up to 48 hours prior to your scheduled booking time. Bookings will not be rescheduled inside 48 hrs from your booking time, and no refunds will be provided.
CANCELLATIONS – All bookings are final, no refunds will be provided for cancellations.
NO-SHOWS – If you do not arrive at your allocated booking time, no refunds will be provided. Any fee paid will be deemed a cancellation fee. Therefore please check your booking date and time carefully.
Yes, you can. Any changes to your booking can be made up to 48 hours prior to your scheduled booking.
To reschedule, or make changes to your booking, simply click on the “View / change booking” link found in your booking confirmation email.
The link is available up to 48 hours prior to your scheduled booking time.
Bookings will not be rescheduled inside 48 hrs, to your scheduled booking time and no refunds will be provided.
Frequently Asked Questions
Questions about our venue
Yes, we have a large carpark at the rear of the building.
The carpark entry is off Trent Avenue, look for the ESCAPLEX PARKING sign.
Entry into Escaplex is at the side of the building.
Our escape rooms are a live experience. Players enter a themed room and work together to find the clues, solve the riddles and complete the puzzles & challenges within the room.
Games must commence on time, so it is important for all players to arrive in a timely manner. Lockers will be provided free of charge for all electronic devices and belongings. You will not need to bring in any items, including torches, paper and pens.
Before players can begin, everyone will be briefed on the rules and then game, along with the 60 minute countdown, will begin.
Our rooms have been designed to promote teamwork and often challenges require more than one person to complete them, so good communication is important. Everyone will need to work together if you want to “escape”.
If your team is successful, you will be congratulated over the audio system and a staff member will advise your escape time.
If your team does not escape within the 60 minutes, an audible message is played over your room to advise that your session time is up. Before escorting your group out, a staff member will walk your group through some, or all of the remaining challenges left to complete.
Afterwards, your group is welcome to take some photos in our green screen, self-serve, social booth. All photos are free and you can email them to yourself from our touchscreen TV. Photos are normally uploaded to our Facebook page within 24hrs. Please let staff know if you do not want your photos uploaded.
Very simply it means just that – NO KEYS or PADLOCKS!
Our rooms are fully automated, electronically controlled smart rooms.
Electronics, sensors and more have been integrated into our rooms and puzzles to give you an immersive experience.
It’s like being inside a computer game, where standard everyday items like microwaves, telephones, pictures, cupboards, taps, cooktops etc, are much more than they first appear.
Wheelchairs can access our reception, waiting rooms & bathroom areas only.
Unfortunately our escape rooms are not accessible for wheelchairs. They either require stair access, have limited space, or require you to climb over steps or objects to progress in the game, however we hope to be able to provide wheelchair accessible escape rooms in the future.
We do not offer any party packages or have “party rooms” for hire.
Outside food and drinks are not permitted (except water bottles).
Our rooms provide the experience & entertainment only.
Click here for printable party invites.
You can purchase and redeem Gift Vouchers through our website, just click the ‘Gift Vouchers’ link in the navigation bar at the top.
All gift voucher purchases can be customized after purchase and then be printed or emailed.
If you prefer to pick up a voucher from our business, please call or email ahead to arrange.
When redeeming gift vouchers please note that the discount will apply at the end of the booking. You’ll need to select your date and session first and follow all the booking steps. The discount will then be applied when you are ready to pay.
All gift vouchers are valid for 3 years from date of purchase.
Questions about bookings
Each session takes approximately 1hr 15mins.
All participants will be briefed, before they begin.
Participants will have 60 minutes in the escape room. If teams do not complete all the challenges, staff will walk teams through the remaining challenges.
After the escape game, groups are welcome to use our complimentary social booth.
Your booking is private and you will only be in the room with the people that you book for.
We may have other groups that book the same session time as you, but they will play in different rooms to your group.
Minimum of 2 players and maximum of 8 players, refer to room limits below –
The Jubilee Heist (2-8 players)
Picture Imperfect (2-8 players)
A Deadly Dinner (2-8 players)
The Wild West (2-6 players)
Please note that we do not have duplicate escape rooms.
If you have a group that exceeds our room limits, you will need to book more than one room at the same session time, to accommodate everyone.
Our recommendations on maximum group size are for the benefit and value for all players, however if you wish to forgo our recommendation and add an extra player, we will allow it. Book your room for the maximum amount of people, and let staff know on the day that you would like to add an extra player.
All bookings are private, meaning you are only playing with the group you book for.
We are always happy to accommodate and are pretty flexible.
You can add players to your booking, so long as you do not exceed our maximum group size for your room selection.
Our recommendations on maximum group size are for the benefit and value for all players, however if you wish to forgo our recommendation and add an extra player, we will allow it, just let staff know on the day that you would like to add an extra player to your booking.
All our escape rooms need to be cleaned, reset and ready to go before every session. Therefore it is important for your game to commence on time and everyone should arrive no later than your scheduled booking time.
If you arrive late, your 60 minutes of escape time will be reduced by the amount of time you are late, as to not impose on the next groups session time.
If anyone in your group is running late, the game will still start as scheduled and we can place them into the game on their arrival.
If you are running more than 30 minutes late, unfortunately there is not enough time to play and your group will not be able to commence at all. Your booking will be deemed a No-Show and no refunds will be provided.
We do accept bookings outside our standard session times, and can accommodate up to 30 people per session.
Pricing is $35 per person.
Minimum of 10 people required, or minimum charge of $350 for less than 10 people.
Please contact us to check availability.
CANCELLATIONS
Cancelled bookings will result in payment being forfeited, no refunds will be provided.
RESCHEDULNG
Bookings may be rescheduled up to 48hrs prior to your booked session time. Bookings may be rescheduled up to 2 times and the reschedule date must be within 2 months from original booking.
Bookings will not be refunded or rescheduled with less than 48hrs notice from your booked session time, or if you do not arrive for your allocated booking time. Any fee paid will be deemed a cancellation fee.
REFUNDS
No refund will be provided if you have less people arrive on the day, therefore we strongly suggest you confirm your numbers prior to paying in full, or pay for 10 players at time of booking and pay for remaining players on the day.
Escaplex is only open during booked sessions and bookings are limited.
To avoid disappointment, please call or book ahead of time.
For short notice bookings please contact us via phone, or email, and we will do our best to fit you in.
Questions about our escape rooms
Children are welcome to play. All participants aged 5+ will be considered paying participants.
Participant(s) 15 yrs old or younger, must have at least one paying participating adult (18+) per group/room.
Children aged 4 and under are not permitted, unless in a restraint for the FULL experience. Please decide if this is something that will suit your group.
Yes, all our rooms are suitable for children, however participant(s) between 5 yrs old – 15 yrs old must have at least one paying participating adult (18+) per group/room.
Children aged 4 and under are not permitted, unless in a restraint for the FULL experience. Please decide if this is something that will suit your group.
Our rooms are electronically controlled, which means we do have items that can move, or open by themselves if the challenge is completed correctly, but we do not have any jump scares, or live actors in our rooms.
We have ambience music suited to the theme of the room, which can sometimes cause younger players to feel a little anxious, or frightened.
Most suitable room/s for younger participants is Deadly Dinner, or Jubilee Heist.
The entry and exit doors do lock while the game is in session, but we have a number of safety features installed so you are never completely locked in and you are free to leave the game at any time.
Quite simply NO! The rooms are electronically controlled, which means when you complete challenges correctly, lighting can change, there are sound effects, drawers & doors open by themselves. There are no live actors or jump-scares. Our rooms are designed to be intriguing & mysterious and perhaps to some – a little creepy.
You can’t go wrong with any of our rooms, they have all been carefully designed to make teams work together and each contain a good variety of puzzles and challenges for your team to play.
Jubilee Heist and Deadly Dinner are more achievable with approximately 49% of teams completing all challenges within 60 minutes. Both these rooms are suitable for all ages.
Picture Imperfect is a little creepier feel and best for ages 13 years or older. Approximately 38% of teams complete all the challenges within 60 minutes.
Wild West has more challenges to complete than any of the other rooms. Approximately 25% of teams will complete all the challenges within 60 minutes. This room is suitable for all ages.
Questions about pricing, refunds & cancellations
Prices are per room and all bookings are private, meaning you are only playing with the group you book for.
2 x Players = $55 per person (regardless of age)
+ $20 per person for players 5-12yrs old
+$25 per person for players 13yrs+
Refunds are not provided if someone doesn’t turn up on the day, therefore we strongly suggest booking for a 2-player game and pay for the remaining players on the day.
Any booking with children 15yrs or younger, MUST have at least one participating Adult 18+, in the experience with them at all times.
Children aged 4 and under are not permitted, unless in a restraint for the FULL experience. Please decide if this is something that will suit your group.
Our pricing structure already incorporates discounts for multiple players, meaning the more people in each room, the less per person everyone pays.
There are no additional discounts available during our standard session times.
For bookings outside our standard session times, refer to “CORPORATE & LARGE GROUP BOOKINGS”
We are sorry that your friend isn’t able to come, hopefully you can find someone to fill their spot, as no refunds are provided.
If you are unsure as to your final numbers, we recommend that you book a 2-player game and pay for your remaining players on the day.
Your booking is a live experience. Once a booking is made, you have secured private access to that room for that time slot and we are unable to offer that session to any other players. Bookings are therefore final and there are no refunds offered.
RESCHEDULING – If you wish to reschedule your game, simply click on the “View / change booking” link found in your booking confirmation email. The link is available up to 48 hours prior to your scheduled booking time. Bookings will not be rescheduled inside 48 hrs from your booking time, and no refunds will be provided.
CANCELLATIONS – All bookings are final, no refunds will be provided for cancellations.
NO-SHOWS – If you do not arrive at your allocated booking time, no refunds will be provided. Any fee paid will be deemed a cancellation fee. Therefore please check your booking date and time carefully.
Yes, you can. Any changes to your booking can be made up to 48 hours prior to your scheduled booking.
To reschedule, or make changes to your booking, simply click on the “View / change booking” link found in your booking confirmation email.
The link is available up to 48 hours prior to your scheduled booking time.
Bookings will not be rescheduled inside 48 hrs, to your scheduled booking time and no refunds will be provided.